ClearLogik applies strict standards when handling your information. These standards govern all internal operations and our relationships with clients, suppliers and business partners.
Protecting the security and privacy of client and personal data of contact persons at our clients, suppliers, and business partners is crucial to ClearLogik. Therefore, ClearLogik processes and safeguards data in compliance with applicable laws on data protection and data security.
1. Categories of personal data processed, purpose of the processing and its legal basis
In the context of the business relationship with ClearLogik , ClearLogik may process personal data for the following purposes:
Communicating with clients about products, services and projects of ClearLogik or Business Partners, e.g. by responding to inquiries or requests;
Planning, performing and managing the (contractual) relationship with clients; e.g. by performing transactions and orders for projects, processing payments, performing accounting, auditing, billing, and providing support services;
Administrating and performing customer surveys, marketing campaigns, market analysis, or other promotional activities;
Maintaining and protecting the security of our, services and website, preventing and detecting security threats, fraud or other criminal or malicious activities;
Ensuring compliance with legal obligations (such as record keeping obligations), and client compliance screening obligations;
Solving disputes, enforce our contractual agreements and to establish, exercise or defend legal claims.
For the aforementioned purposes, ClearLogik may process the following categories of personal data:
Contact information, such as full name, work address, work telephone number, work mobile phone number, work fax number and work email address;
Payment data, such as data necessary for processing payments and fraud prevention, including credit/debit card numbers, security code numbers and other related billing information;
Further information necessarily processed in a project or contractual relationship with ClearLogik or voluntarily provided by the client, such as orders placed, payments made, requests, and project milestones;
Information collected from publicly available resources; and
If legally required for client compliance screenings: information about relevant and significant litigation or other legal proceeding about clients.
The processing of personal data is necessary to meet the aforementioned purposes including the performance of the respective contractual relationship with clients.
If ClearLogik does not collect the respective personal data, the purposes described may not be met by ClearLogik .
2. Transfer and disclosure of personal data
ClearLogik may transfer personal data only to business partners if and to the extent such transfer is strictly required for the purposes mentioned above and business partners are contractually bound to act in compliance with applicable data protection laws.
If legally permitted to do so, ClearLogik may transfer personal data to courts, law enforcement authorities, regulators or attorneys if necessary to comply with the law or for the establishment, exercise or defence of legal claims.
ClearLogik commissions service providers such as hosting or IT service providers, which only act upon instructions of ClearLogik and are contractually bound to act in compliance with applicable data protection laws.
3. Retention Periods
Unless explicitly indicated otherwise at the time of the collection of client's personal contact data, we erase personal data if the retention of the personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed and no statutory retention obligations under applicable law (such as tax or commercial law) require us to further retain personal data.
4. Right to withdraw consent
In case a client contact declared its consent for the processing of certain personal data by ClearLogik, the client contact has the right to withdraw the consent at any time with future effect, i.e. the withdrawal of the consent does not affect the lawfulness of processing based on the consent before its withdrawal. In case consent is withdrawn, ClearLogik may only further process the personal data where there is legal grounds for the processing.
5. Right of access to and rectification or erasure of personal data, restriction of processing, right to object to processing and right to data portability
Under applicable data protection law an affected client contact may - provided that the respective legal pre-conditions are met - have the right to:
Obtain from ClearLogik confirmation as to whether or not personal data concerning the client contact are being processed, and where that is the case, access to the personal data;
Obtain from ClearLogik the rectification of inaccurate personal data;
Obtain from ClearLogik the erasure of client contact’s personal data;
Obtain from ClearLogik restriction of processing regarding the client contact’s personal data;
Obtain from ClearLogik a copy of personal data, which the client contact actively provided, and to request from ClearLogik that we transmit those data to another recipient selected by the client; and
Object, on grounds relating to the client contact’s particular situation, to processing of personal data.
ClearLogik reserves the right to make modifications to our security and data privacy measures, insofar as this is necessary due to technical developments. In these cases, we will also adapt our data protection policy accordingly. Therefore, please note the currently valid version of our data protection policy.
7. Data Privacy Contact
ClearLogik provides support for any data privacy related questions, comments, concerns or complaints or in case a client contact wish to exercise any of its data privacy related rights.